Worst customer care experience

Its sad that an organisation as themselves aren't as customer focused like they should be, customer services department don't have an idea as to deals you running - Refer to my queries below regarding additional cost implications by their sub contractors - received 2 mails with different outcomes, REALLY?????????????

From: Lerato M - Afrihost.com ********** Sent: 08 March 2018 07:51 AM To: Pillay, Povendhiran ********** Subject: [#ZJA- ********** 0]: ClientZone - Support Request : Fibre

Good Morning Povendhiran

I trust you are well.

Thank you for the mail.

Please the below if your installation fall after/over 180 meters.

Installation, Cabling and Lead Times The Installation Fee includes cabling up to 180 Meters. If your installation requires additional cabling, a site survey will be done, after which you will receive a quote. Should you choose to proceed, you will be liable for any additional costs incurred. Installation lead times are a guide based on averages and will vary. Line activation and connection times need to be added for full turnaround estimation

We apologize for the inconvenience.

Thank you once again and enjoy the rest of your day :-)

Do not hesitate to forward any further queries, we remain at your disposal. Warm regards.

From: Siyabonga K - Afrihost.com ********** Sent: 09 March 2018 10:06 AM To: Pillay, Povendhiran ********** Subject: [#ZJA- ********** 0]: ClientZone - Support Request : Fibre

Hi There

Thank you for the valued mail and I trust you are well.

Apologies for the inconvenience caused. Please note that the 180 meters that was quoted was for Vumatel. TT connect only cover 15 Meters with our 4k promotion, anything above that you will be liable for the costs. Feel free to let me know if there is any further assistance you need.

Thank you

Kind Regards Siyabonga K - Afrihost SupportAfrihost.com Pure Internet Joy!