Worst contact centre

I don't take to social media easily, but I find it my neighbourly obligation to warn people in this group against Afrihost as a fibre ISP. I have been with Afrihost for years - quite a happy customer. But over the past couple of months they have become worse than Telkom. It is virtually impossible to get hold of someone at their contact centre - someone else will always have to call you back, and an issue is moved from the one person to the next. In the end they were not able to place my order with Frogfoot, so I had to cancel my order. And then? Then they charged me R999, because I "cancelled the service", ignoring the fact that they were the ones who couldn't succeed in placing an order in their value chain. Just saying: You are at your own risk if you use them ...

(Just to be fair: Once I spoke to a manager, I was refunded promptly, and helped in a very friendly and professional manner. But the journey to get there, was very painful ...)