Worst call management than the post office

I ordered a fibre package last year and was told that because of a lot of new customers that the turnaround time is five weeks. its been longer than that now and today I phone the call centre to enquire about this.

I was number 5 on the line then 2 then jumped back to number 8. After waiting a long long time, an agent answered and told me that he has to transfer me to fibre department. Being no 6 and 6mins to go, I figured that I will hold a bit longer on my CELLPHONE.

Eventually I got to no 5 with 6mins to go, then I got to no 2 with 3 mins to go, then back up again to no 6 with 6mins to go, then no 6 with 10mins to go and on and on for 35mins on my CELLPHONE.

This is bad service, You cannot bump the waiting customers up and down and lie about the waiting time.

I think that the whole deal should be cancelled if you cannot handle call volumes. What chance do I have if my call cannot be answered timeously.