Worst after sale service provider

Saddened and shocked by the atrocious after sale service rendered by Afrihost! My new line was installed by Bongani from Openserve with reference number B ********** 80 the first week of December 2018. By the same evening we had NO WORKING INTERET and we found, via help from your your technical call centre, that the router was faulty. Another TEMPORARY router OF MY OWN was set up in the meanwhile. The Afrihost agent stated someone would arrange to collect the faulty router and replace it. Today is a month later, Afrihost just silent on the matter!! Its like DEALING WITH A ROBOT. NO HUMAN LIFE IN EXISTENCE!!! I call the contact centre. Now I am informed that I must pay R99 (which is refundable) for YOUR PROVIDED faulty router to be collected, in order to have it replaced. PLEASE NOTE, THIS IS A NEW ACCOUNT AT A NEW PREMISES. YOU HAVE NOT SUPP**** A FULLY WORKING CONTRACT BECAUSE YOUR ROUTER WAS FAULTY. YOU ARE IN BREACH OF A CONTACT. THIS IS YOUR OFFICIAL NOTICE OF BREACH OF YOUR CONTRACT. Kindly complete your initial installation by providing me with a working router as part of the contract that was app**** for.