WORSET SERVICE FROM AFRIHOST

I am extremely disappointed with the service I have received from Afrihost. I app**** for a fibre connection on 12 May, and despite numerous follow-ups, my service is still not active. The installation was delayed because a power adapter for the fibre terminal was missing, and although Afrihost repeatedly assured me that the matter had been escalated to Frogfoot, there has been little to no progress.

What is even more frustrating is that one of the support tickets was marked as resolved without my knowledge or confirmation, while the issue remained unresolved. Every time I contact support, I receive the same response: "We have escalated the matter," but no one seems able to provide a clear timeline or take ownership of the problem.

As a first-time customer, this experience has been extremely disappointing. Communication has been poor, updates have been inconsistent, and the lack of urgency has left me feeling ignored, they actually deserve zero stars not even one.