Worse than Telkom

Where should I start? So many things have gone wrong since I migrated my ADSL line from Telkom to Afrihost. It's been one week, and I already regret doing that. Everything was ok when the line was with Telkom, it was slow but at least it was up and running. Firstly, it took me ONE week to get confirmation from Afrihost that the line was in fact with them. I kept asking about it and spoke to different people and the answers ranged from "No, it's still in the Holding Pool" to "Yes, the line is with us". How is that possible? How can I receive conflicting answers like that? Then suddenly, while I was talking to yet another agent, I magically received the confirmation email.

Another reason why it took one week was the fact that my emails were never received. According to one agent " the mails were not sent to us, " basically telling me that I'm too stupid to reply to an email. After I investigated this problem (for them) I realized that replying to ********** was no problem but the replies going to their .co.za domain (messages from their Client Zone chat function ) would just vanish. After pointing this out to them, I received this answer "...It seems like there is a problem with the redirect rule we are investigating this..." Not even an apology for telling me I'm too stupid to click "Reply". Nothing. I have the emails to prove it.

One day after the migration was complete, I had to log a fault as I had no internet. I called their call center on Saturday around 10am. Was on hold for 20 minutes before I got to speak to a consultant (Thembe ?). After less than a minute, he put me on hold again. And that's where I still was 35 minutes later. 35 minutes to check with your system? 35 minutes and not checking in with me to tell me that it takes longer? Nothing. I hung up. Called again, was on hold for 20 minutes again before I got to speak to someone. Unfortunately I forgot her name but she was a real help. She ended up logging a fault with Telkom and even called me back to try something else. That was Saturday, today is Tuesday and I had to follow up again with Afrihost and was told that nothing happened yet to resolve my line issue.

The attitude and incompetence displayed by the employees involved is just plain unacceptable.