Worse Service Provider

As a new customer I am absolutely shocked by the service I received from Afrihost. I currently have VOX installed in our garage and wanted an inside connection, plus the service from VOX was not up to par. (however now it seems amazing compared to Afrihost) Had the line installed from Openserve, the guy was friendly and polite- no issues except for the fact that he threw the existing Telkom/BCX cable over my barbed wire fence. I then asked Afrihost when the router will be delivered as I am being issued an invoice on my account for something I am not using. I was advised and I quote: "If you are using 2 lines, you were suppose to cancel before placed the other order to avoid to be billed the 2dn line.'' If I had cancelled my connection with VOX, I would now be sitting with a worse connection from the garage compared to the line in my house. I spent the entire day trying to work and chatting to the Afrihost consultants who could not give a damn about the fact that the line was not connecting. No one offered to phone me and walk me through the process, I never received a call to find out if there was anything Afrihost could assist me with. I used my data from my phone and airtime to try and resolve the situation. My son assisted by inserting the ether cable into his laptop and connecting the router. So for bad customer service and a worse Fibre line, you are going to charge me a cancellation fee. For rude and unprofessional staff and bad Fibre line?

Would you appreciate this if you were a new customer?