Worse Service by far!

Wow!!!! They excel in bad service. They should try and train the ground staff first. The lack of information create a delay in service leaving the client frustrated and eventually just cancelling. I will not even talk about my fibre story. I received the router but they could not get me connected. After numerous phone calls and logging onto the Client zone (oh my soul!) all the effort onto me , the so called client! I eventually just signed up with another ISP who got me up and running in 3 days.

My Airmobile story is even wors!

After a year I thought all will be better and tried again with their Mobile air deal.

15.02.24

First Tshepisho H explained that all that is needed is porting of old number to Afrihost. This will take 24 to 48 hours. I did the RICA and all seems good. Now my phone had no service. I can not receive sms or phone calls.

16.02.24

Lerato R - explained again that porting takes 24 hours.

19.02.24 Still no service. Lerato R checked and asked what phone I have and I said an Iphone 8. She explained that I need to go to settings and Change the ApN fields. That did not work so she gave me more info to add that did not work. 20.02.24 I spoke to Sphamandla and I explained to her that my phone is not e-sim compatible. She then said that a sim will be courried to me and it will take 3 to 5 days. 22.02.24 I received an mail from Afrihost that they can not dispatch my sim and I need to log on to Clientzone to RICA.

This is where I decided that this is not for me. This is way to much effort and I will rather go back to my old and trusty provider. But now I need to cancel this. Nog a nightmare! So the story goes on Yvonne M starte so gracefully to win me back but then had a real snotty attitude at the end. Afrihost should really fire him.

The worse service by far. Again. One star does not do them justice.