WORLDS WORST FIBRE SERVICE

I have an issue with Afrihost for the past month the service has been very bad hold times are extremely long you hold for upto an hour. Agents are either not able to assist or its Vumareaches problem I don't understand why Afrihost offers a service and then when they are supposed to provide a service they can't because their call centre agents either drops the line on you or can't assist. I have spoken to Mabitha who sent me a payment link on the 06th of August and advised as soon as the payment was processed my Fibre will be active, we'll that was a lie on the 07th I spoke to Kabelo who advised me that it would be best to re debit the same account and then have the already made payment refunded within 7 days. So we opted for this and he assured me via email my refund will be processed. I will I have reached out the the team via Facebook and spoke to Pulane on the 26th of August who advised that I can actually use my credit towards my next payment she then failed to get back to me. On the 27tg I reached out to you guys again via Facebook and spoke to A who advised no update on the 28th I again made contact via Face book and spoke to Sinazo who advised that there is still no update. This morning again I reached out to you guys and spoke to Simpiwe who just basicly repeated what I wanted and failed to assist me. Then I spoke to Sinazo who advised that I should contact accounts department. I then decided to call this morning and spoke to Boitomelo who advised that the reason my refund is still not done is because I had to send a proof of payment which I had sent already numerous times via email. She then advised that in addition to already waiting 22 working days for my refund I will have to wait another 7-10 days. So my request was that since it does not seem that this refund will be done to rather have it then allocated to my account I stead of doing a debit order on 01 September. She then advised that it's not possible and then advised again that it would be possible however the option comes with many complications. I have requested many call backs and still nothing I am currently still on hold as they now need to reach Kabelo who has been ignoring my emails, but I he Is the actual one who should be held accountable for this mix up. So basically there is no customer service, there are no managers as we are told on numerous aloccasions that the manager works from home and not able to call back clients. The agents either drops the line on you or places you on extensive hold period which explains the long wait time for when you trying to get through to Afrihost. I have now been on this call for an hour and 18 minutes and still waiting on Boitomelo to get back to me. I would never recommend this Fibre service company to anyone as they simply push the blame never know anything or how to assist empty promises and the hole process is just frustrating or they simply ignore you. There is no management no boss of the company there is absolutely no sense of urgency and nobody to hold a accountable for such poor customer service. I am so not surprised by the poor trust index and 1 star reviews. AFRIHOST IS BAD FOR BUSINESS.