Woeful, pathetic service and no response

On Sunday, 25/10/2015 @ 12:30, I phoned this company to inquire about a problem I have on my broadband acc.<br> I spoke to Itu and she said that she would arrange for somebody to phone me the following day, as there was nobody on duty to attend to my problem.<br> Monday passed and @ 18:00 I phoned again and spoke to Baholo. He was very apologetic, but - again - there was nobody to attend to my problem. He promised to escalate my query to somebody to attend to it the following day.<br> Nothing happened and on 27/10/2015 I sent an urgent message to Afrihost's CEO Gian [Email Removed]<br> On 28/10/2015 @ 08:20, I received confirmation that Gian has read my message.<br> <br> In the meantime, they have prepared a debit order for the wrong amount !<br> Other than that, a week later, Gian and Afrihost's silence is still deafening ! ! !<br> <br> I really hope that Hello Peter can shake them into action ! ? ! ?