1 reviews | Active since May 2011
WITH AFRIHOST WHAT YOU SEE IS NOT WHAT YOU GET
I was always happy with Afihost. I'm the reason a few friends signed up with them as well. Now Im thinking of cancelling this service.<br> <br> Towards the end of last year or Jan this year I decided to cancel Afrihost Plus and services linked to it. Afrihost sent me a email with a banner to click on which directs me to client zone to cancel this which I did. After cancellation I saw that I Simfy access was also deactivated so I deleted the app. Only to find out5 months later that I was still paying for the Simfy service. I email afrihost who only cancelled this now. But I have still been paying for this service for months...<br> <br> In the beginning of this month I logged on to client zone to edit my package and change to 20Gig for R49. This is the prices on client zone. Only to receive a invoice stating that I am being billed R89. I did the online chat with Simphiwe who explained to me that I was paying for double data and on the website it states 20+20 for R89. I am aware of this. However, on Client Zone via the Web or Mobile App it states 20Gig for R49 and that is the package I selected. I even emailed him screen shots an still he did not understand.<br> <br>
Thanks for taking our call earlier, apologies for any confusion here. It looks like the incorrect package was selected - we have updated this for you though.
A credit has also been passed for the services not cancelled or used.
This should reflect in your next invoice.
Regards
The Afrihost team
Thanks for taking our call earlier, apologies for any confusion here. It looks like the incorrect package was selected - we have updated this for you though.
A credit has also been passed for the services not cancelled or used.
This should reflect in your next invoice.
Regards
The Afrihost team
