KM
Kyle M

1 reviews | Active since May 2011

30 Jul 2015, 09:54

WITH AFRIHOST WHAT YOU SEE IS NOT WHAT YOU GET

I was always happy with Afihost. I'm the reason a few friends signed up with them as well. Now Im thinking of cancelling this service.<br> <br> Towards the end of last year or Jan this year I decided to cancel Afrihost Plus and services linked to it. Afrihost sent me a email with a banner to click on which directs me to client zone to cancel this which I did. After cancellation I saw that I Simfy access was also deactivated so I deleted the app. Only to find out5 months later that I was still paying for the Simfy service. I email afrihost who only cancelled this now. But I have still been paying for this service for months...<br> <br> In the beginning of this month I logged on to client zone to edit my package and change to 20Gig for R49. This is the prices on client zone. Only to receive a invoice stating that I am being billed R89. I did the online chat with Simphiwe who explained to me that I was paying for double data and on the website it states 20+20 for R89. I am aware of this. However, on Client Zone via the Web or Mobile App it states 20Gig for R49 and that is the package I selected. I even emailed him screen shots an still he did not understand.<br> <br>

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Replies (1)
Afrihost.com
Afrihost.com's reply30 Jul 2015, 12:04
Official
Hello Kyle777,

Thanks for taking our call earlier, apologies for any confusion here. It looks like the incorrect package was selected - we have updated this for you though.

A credit has also been passed for the services not cancelled or used.

This should reflect in your next invoice.

Regards
The Afrihost team