AB
Anthony B
1 reviews | Active since Jul 2011
20 Apr 2015, 04:51
Will not refund unused data bundle
Telkom reference 537CRK170315, Afrihost BAQ-***4. I reported my phone and DSL line fault on the 17 March 2015. It was repaired after 4 weeks on the 13th April 2015, went faulty again the following day and it is still not working today 20 April 2015. I received the following from Afrihost \Once the line is back up
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Afrihost.com's replyOfficial
20 Apr 2015, 12:29Hello toncat,
We apologise for the problems you have had with you DSL line.
We do not provide any refunds or credits for data when the DSL line has been down due to a no service fault.
Credits or refunds are only awarded on the DSL line on a prorate basis. Your fault is still open as the line is down. Once the line is back up, our accounts team will award the credit for the DSL line.
Regards
The Afrihost Team
We apologise for the problems you have had with you DSL line.
We do not provide any refunds or credits for data when the DSL line has been down due to a no service fault.
Credits or refunds are only awarded on the DSL line on a prorate basis. Your fault is still open as the line is down. Once the line is back up, our accounts team will award the credit for the DSL line.
Regards
The Afrihost Team
Best regards,
Afrihost.com's reply20 Apr 2015, 12:29
Official
Hello toncat,
We apologise for the problems you have had with you DSL line.
We do not provide any refunds or credits for data when the DSL line has been down due to a no service fault.
Credits or refunds are only awarded on the DSL line on a prorate basis. Your fault is still open as the line is down. Once the line is back up, our accounts team will award the credit for the DSL line.
Regards
The Afrihost Team
We apologise for the problems you have had with you DSL line.
We do not provide any refunds or credits for data when the DSL line has been down due to a no service fault.
Credits or refunds are only awarded on the DSL line on a prorate basis. Your fault is still open as the line is down. Once the line is back up, our accounts team will award the credit for the DSL line.
Regards
The Afrihost Team
Best regards,