YM
Yvonne M

1 reviews | Active since Jun 2011

12 May 2015, 11:11

Wide range of issues all in 1 month.

I have been with Afrihost for a while with no problems.<br> <br> This month started with 4GB being used in 3 days of May. (extremely high usage for my Gmail and Internet surfing) I then tried to top up on the client zone, mistakenly ordering adsl data rather than Mobile data. I called in to cancel the order. After 30 minutes on the phone I was told that my order was cancelled only to have the amount deducted from my bank account a few days later. I called in again (another 40 min on the line) to ask them to credit my account as the order was cancelled. I was told that the money would not be refunded but would go towards next months bill.<br> A few days later I called in (another 30 min) to purchase top up data for my mobile device. It was recommended that I join Afrihost+ in order to receive an additional 4GB data rather than purchase 4GB top up. I agreed and expected 4GB to be on my account.<br> Today I called in again (40 min) to query why my data was used up, only to be told that I only receive 500MG for joining Afrihost +.<br> <br> Unfortunate that a company with such a good reputation cannot be depended on to run my new business. I will be desperately searching for a new, reliable service provider.

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Replies (1)
Afrihost.com
Afrihost.com's reply12 May 2015, 15:44
Official
Hello yvomolich,

We apologise for what has happened.

We are truly sorry for letting you down with regards to your mobile data.

Thank you for taking the time to chat with us. Everything will be sorted out as per our discussion. Feel free to contact us at *** if you have any further questions.

Regards
The Afrihost Team