Wi-Fi issues and Afrihost processes not pro-active

I have been having Wi-Fi connectivity issues (Wi-Fi not working) for 2 days now. Contacted Afrihost through the whatsapp service to report the issue and the agents couldn't assist. My Wi-Fi issue is still not resolved. Told the agents it's an issue experienced by all the people in my complex using Afrihost. All of them kept letting me troubleshoot, we tried troubleshooting the same process over and over and still nothing. I asked them to escalate the issue and they told me to wait 48hrs which I feel it's ridiculous. One of the agents even threatened me a call out fee that I will pay because the issue is not on their side. How is this not your problem when +20 units in the complex are having the same issue? The agents or afrihost processes are not pro-active and they don't care about their clients. I'm canceling my contract. Advise to others considering using afrihost as a service provider, DON'T use Afrihost if you want peace of mind.