Why use Afrihost when they are worse than Telkom?

Cancelled Afrihost on 27 September. In spite of an email confirming that the service was cancelled and that I would not be billed for October, I was billed for October. Two emails and two phone later, I still have not been refunded. Today I had to hold for 22 minutes to get through to an operator, who then took off, ostensibly to find out when I'll be refunded and had not returned after another 20 minutes. No wonder the 'top' provider from 4 years ago is now at the bottom of the pack.