Why? Just why?

So for the last 3 months I've struggled with lots of packet loss and a slow connection. I've spoken to some people on Facebook, but all they ever ask in a trace route or ping test. Nothing came of this... Also today I wanted to live chat on your website and after 30 minutes still nobody was talking to me. I switched from an other ISP to get the 'great service' and 'ISP of the year for 4 years in a row' product. Seems to me that you very well are not. Last chance Afrihost, get your sh*t together and help us. And a simple \sorry the to hear about your problem"won't do. I demand the service that you promised when I signed up.<br> <br> Regards<br> Jean """