Why am I paying for no service?

Can I just say how incredibly disappointed I am with Afrihost right now? I recently switched from Vodacom to Afrihost because I kept hearing such great things… but honestly, it feels like a huge mistake at this point.

We’ve had constant issues with our connection — we only have WiFi about 70% of the time. Every time I reach out for help, the “solution” is to courier my router back to Afrihost again for analysis, which means yet another week without the service I’m paying for diligently every month.

The call centre hasn’t been helpful, and it’s becoming extremely frustrating. I really expected better.