DDlG
Divan De la Guerre
1 reviews | Active since Apr 2013
28 Sept 2015, 10:47
Where is my data?
I uploaded 4GB data to my ADSL yesterday at 16h45. This never worked even after numerous restarts of the modem. at 16h49 I received an email that I have used almost 1GB in 4 minutes. How is this possible? I mailed your support and they rep**** this morning saying my line is working and the data usage just continued after all devices still showed a capped screen. After emailing you again this morning I have not received any reply, instead my services were activated again, but my data is still gone. What happened to your great service?
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Afrihost.com's replyOfficial
28 Sept 2015, 14:29Hello DLGDLG,
Sorry about the issues here, as discussed - topping up can take some time to reflect, however does usually get assigned to the account within 5 mins or so.
The account is definitely working now though and all up to date, we've also allocated some extra topup data for the inconvenience. With regards to your line, it looks like the area itself is being limited to 4Mbps - so it'll be worth downgrading via ClientZone, sorry about that.
Regards
The Afrihost team
Sorry about the issues here, as discussed - topping up can take some time to reflect, however does usually get assigned to the account within 5 mins or so.
The account is definitely working now though and all up to date, we've also allocated some extra topup data for the inconvenience. With regards to your line, it looks like the area itself is being limited to 4Mbps - so it'll be worth downgrading via ClientZone, sorry about that.
Regards
The Afrihost team
Best regards,
Afrihost.com's reply28 Sept 2015, 14:29
Official
Hello DLGDLG,
Sorry about the issues here, as discussed - topping up can take some time to reflect, however does usually get assigned to the account within 5 mins or so.
The account is definitely working now though and all up to date, we've also allocated some extra topup data for the inconvenience. With regards to your line, it looks like the area itself is being limited to 4Mbps - so it'll be worth downgrading via ClientZone, sorry about that.
Regards
The Afrihost team
Sorry about the issues here, as discussed - topping up can take some time to reflect, however does usually get assigned to the account within 5 mins or so.
The account is definitely working now though and all up to date, we've also allocated some extra topup data for the inconvenience. With regards to your line, it looks like the area itself is being limited to 4Mbps - so it'll be worth downgrading via ClientZone, sorry about that.
Regards
The Afrihost team
Best regards,