Where did you get the account details...?

Dear Afrihost

How does it happen that my mother's email address and ID number appear on an order that I placed after logging into my own account, using my own email address and the OTP that was sent to my personal number? I used a cellphone, which has never been used to log into my mother's account and frankly, the only way I can log into my mother's account is if she gives me the OTP sent to her dedicated number on her Afrihost account.

I've had an Afrihost account for more than 5 years, with a valid and validated payment method and I have had numerous products from you in the past.

Now you want the person who has nothing to do with an order, to write a letter to move a product from an account that didn't request said product, to the account that did request the said product.

I'm not mad. I'm not annoyed. I am slightly confused, and concerned about the level of security on your system though... and I would also just like to have the product that I ordered on MY account, to be just that - on my account.

Please fix this. I'm not going to bother my old lady with a letter request for something she isn't at all involved in.

Yours truly, Almost satisfied customer