When upgrading a fibre line takes forever

I requested a fibre upgrade +-3 weeks ago but after talking to a couple of your support staff as well as a member of the fibre team I am still waiting for the upgrade as if I am begging for free service. Your support is an absolute disappointment. Even after informing me that an upgrade generally does not take this long, somehow you still string me along. I would recommend anyone to not give you the light of day when looking for a service provider based on my experience with you.