Whatsapp help service not so hot

I app**** a week ago. I received an invoice, but no further feedback - i sent a message on the Whatsapp line - i got a response the first time. i contacted them again today and was waiting for 40 min for a response, and then someone was taking to me - She said i don't have to answer - she will check on the progress... then got cut off yet again.... See below: [13:06, 6/10/2020] Tarryn: Hi There i would like to follow up on the progress of my order please [13:06, 6/10/2020] Afrihost: Thanks for chatting to Afrihost via WhatsApp. We'll connect you to the next available chat operator as soon as possible.

While you wait to be connected, please send us your ID Number and Afrihost Account Number.

Thanks for your patience.

https://help.afrihost.com - Get sorted now! [13:06, 6/10/2020] Afrihost: Due to high volumes it may take us a little while to connect you to an available WhatsApp helper.

Our Help Centre may have the solution you're looking for, please have a look while you wait to get connected.

https://help.afrihost.com [13:07, 6/10/2020] Afrihost: If you are no longer in need of assistance, please reply with CLOSE and we'll close this chat. Alternatively, please wait to be connected to an operator for assistance. [13:07, 6/10/2020] Tarryn: 830********** A***6 [13:37, 6/10/2020] Afrihost: Thanks for your patience, you have now been connected with Mali R. [13:37, 6/10/2020] Tarryn: Hi Mali [13:38, 6/10/2020] Afrihost: Hi there, I trust you are well. You are chatting with Mali. How may I assist you today? [13:38, 6/10/2020] Tarryn: Hi There i would like to follow up on the progress of my order please [13:39, 6/10/2020] Afrihost: Thank you.Please give me a moment to locate and check your profile. You do not need to respond to this message as I will provide you with feedback as soon as I can [13:43, 6/10/2020] Afrihost: One more moment please [13:49, 6/10/2020] Afrihost: Are you still there? [13:52, 6/10/2020] Afrihost: I understand you may need a bit more time to get back to me. Once you're ready to continue this chat, please message us back and we'll do our best to assist you. [13:56, 6/10/2020] Tarryn: Yes, you said i dont need o respond yet [13:56, 6/10/2020] Afrihost: Thanks for chatting to Afrihost via WhatsApp. We'll connect you to the next available chat operator as soon as possible.

While you wait to be connected, please send us your ID Number and Afrihost Account Number.

Thanks for your patience.

https://help.afrihost.com - Get sorted now! [13:56, 6/10/2020] Afrihost: Due to high volumes it may take us a little while to connect you to an available WhatsApp helper.

Our Help Centre may have the solution you're looking for, please have a look while you wait to get connected.

https://help.afrihost.com [13:56, 6/10/2020] Afrihost: If you are no longer in need of assistance, please reply with CLOSE and we'll close this chat. Alternatively, please wait to be connected to an operator for assistance. [14:04, 6/10/2020] Tarryn: are you there? [14:05, 6/10/2020] Tarryn: I waited 40 min to be connected, i don't respond after 6 minutes and get cut off after waiting?!

Please advise.... I am in urgent need of fibre as my industry is not allowed to be open and we are running our business online. I need fibre to be more productive and efficient at my job and not to spend R1200 or more a month on mobile data!

I chose afrihost because of the great reviews here - but i am wondering... how am i the only one with this issue. also, nothing shows on my client portal place... but there's an invoice....