What's REALLY FREE THEN?

So I've been looking into Fibre as I am moving, being a small business dealing with Afrihost with web hosting for my client's man it's been great. BUT THEN FIBRE! They are thee only one out of 10 companies that will charge for a VUMA Fibre Installation a whole R1497 then the claim the router is FREE.

I have asked three sales consultants to get back to me as WHY in detail? Veronique told me she can't get a manager to call me either as she just can't.

SO what is then really FREE AFRIHOST?