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Pem M
1 reviews | Active since Feb 2015
19 Feb 2015, 17:12
Whats happening to Afrihost? Is it me alone?
I already made more than 10 contacts with you regarding the ******* debit order you are running on my account but you just keep on running it anyway. Your useless call centre have no clue about what's happening, They always promise to call back but never do. Please solve my problem or I will take my business to WebAfrica.<br> Ticket no: WJL-***2
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Afrihost.com's replyOfficial
20 Feb 2015, 06:52Hello pem80,
We apologise for any misunderstanding.
The ticket you have provided us has been resolved. The amount you are disputing was never debited, the payment bounced. Our team future investigated your account and have credited your account with the amount that was incorrectly debited. The debit will be offset against any further billing, as per the response from the team.
Please log into ClientZone and confirm that the domain you are querying has been set to an annual payment plan and not a monthly payment plan to avoid any future issues.
Regards
The Afrihost Team
We apologise for any misunderstanding.
The ticket you have provided us has been resolved. The amount you are disputing was never debited, the payment bounced. Our team future investigated your account and have credited your account with the amount that was incorrectly debited. The debit will be offset against any further billing, as per the response from the team.
Please log into ClientZone and confirm that the domain you are querying has been set to an annual payment plan and not a monthly payment plan to avoid any future issues.
Regards
The Afrihost Team
Afrihost.com's reply20 Feb 2015, 06:52
Official
Hello pem80,
We apologise for any misunderstanding.
The ticket you have provided us has been resolved. The amount you are disputing was never debited, the payment bounced. Our team future investigated your account and have credited your account with the amount that was incorrectly debited. The debit will be offset against any further billing, as per the response from the team.
Please log into ClientZone and confirm that the domain you are querying has been set to an annual payment plan and not a monthly payment plan to avoid any future issues.
Regards
The Afrihost Team
We apologise for any misunderstanding.
The ticket you have provided us has been resolved. The amount you are disputing was never debited, the payment bounced. Our team future investigated your account and have credited your account with the amount that was incorrectly debited. The debit will be offset against any further billing, as per the response from the team.
Please log into ClientZone and confirm that the domain you are querying has been set to an annual payment plan and not a monthly payment plan to avoid any future issues.
Regards
The Afrihost Team