1 reviews | Active since Sept 2016

21 Feb 2018, 22:44

What to do about Afrihost .com

Item: Afrihost.com
Rating: 1

Hi Gian,

I have had no with your customer support this month and it is so frustrating i could pull the hair out my head.

I got an SMS saying it was form you asking me to rate my services on the next SMS but i thought I would just mail you to get this to the right people because as i was told no one has the authority to do anything.

I have struggled this month like you wont believe.

So every time I want to see how much data I have left i have to ask you guys now.

I wish you guys had some form of escalation or customer care that would just get this resolved, instead everyday i need to logon to the client zone and type a message and practically beg for help and I just get a sorry or I can't do it, or it was our mistake but no solution or I finally get a solution that just makes it worse.

No one has authorization to do anything it seems not even keep customers happy or give them accurate data.

First you mess up the data that I started with and that makes me use all my data because I was lead to believe I had 440 GB now I just cant see how much data on hand I have to log a ticket to see.

Oh my goodness me what a nightmare.

So according to the the client zone I have 238GB of data but according to your staff i have 17GB so how must I manage my data plan?

I don't know if you go shopping at all but tell me if the product is listed at, let say, R1,200.00 for 220G and you order and add to cart and you confirm it still says 220g, but when they deliver the packaging says instead you have 440g, and off you go and budget the 440g over the month knowing all will be well. but half way through the month you realize oops there was actually 220g and now you have to fork out R 200 to extra for 20g you buy even though they send it back in the same bag and the bag just gets bigger and keeps telling you that you actually have more but you dont so you cant weigh because you don't have a data scale so you just estimate and you keep over using because you have 6 people in your house and its tough to monitor everyone 24/7. You complain and all you get is generic i am sorry or I can't do anything or its our fault but tough.

How would you feel about a situation like that?

See this image you teel me how much I actually have because i can't figure it out. Inline image 1

Hoping for a solution,

Charles Lancaster.

P.S. Here is the call log

So every time I want to see how much data I have left i have to ask you guys wow so nice....

I wish you guys had some form of escalation or customer care that would just get this sorted or anything instead everyday i need to logon and type a message and practically beg for help and I just get a sorry or I can;t do it or it was our mistake but no solution or a solution that just makes it worse....

No one has authorization to do anything there..

First you mess up the data that I started with and that makes me use all my data becasue I was lead to believe I had 440 GB now I just cant see how much data on hand i have to log a ticket to see...

Oh my goodness me what a pleasure... Reply to this thread Mark as resolved From: Nompumelelo Z - Afrihost.com Sent: Wed, 21 Feb 2018 at 21:39 Subject: ClientZone - Support Request : Fixed Wireless Ticket: VIM- ********** 4 Good Day Charles

Trust you are well.

I don't have authority to change anything on data, the data you have currently is:

Username charlesl7@afrihost MSISDN +27 81 ********** ( ********** 7236) Main Package Allocation 220.000 GB Total = 220.000 GB Used + 0 B Remaining Main Allocation Period 2018-01-31 22:00:00 to 2018-02-28 22:00:00 Top Up Allocation 20.000 GB Total = 2.264 GB Used + 17.736 GB Remaining Top Up Allocation Period 2018-02-21 12:10:14 to 2018-03-23 23:59:59 Class ID lte220g Last Updated 2018-02-21 21:20:20

Kind regards, Nompumelelo Z

Afrihost.com Pure Internet Joy!

Well done you removed the faulty 220GB now I don't know how much data I actually have left of the new 20GB it says I have 3 but clearly I don't so however you think you fixed you didn't you guys are costing me more and more money because I cant accurately determine my left over data...

So I guess i am actually going to have to come into your offices and make a seen to get something done.... From: Nompumelelo Z - Afrihost.com Sent: Mon, 19 Feb 2018 at 20:27 Subject: ClientZone - Support Request : Fixed Wireless Ticket: VIM- ********** 4 Hi Charles

Trust you are well.

I am sorry for what happened with the data and sorry to disappoint you.

Kind Regards, Nompumelelo Z

Afrihost.com Pure Internet Joy!

If I see a price in error on any for of retail they take the blame not me they even refund and give em the item for free,,,

So sad to see this happen this is the second time I come back to Afrihost and I am let down again From: Nompumelelo Z - Afrihost.com Sent: Sun, 18 Feb 2018 at 20:43 Subject: ClientZone - Support Request : Fixed Wireless Ticket: VIM- ********** 4 Good Day Charles

Trust you are well.

Please accept our apology as this was an error on our end. We hate to see you going because of a glinch on our system. Dev is on it. We will have feedback for you tomorrow.

Kind Regards, Nompumelelo Z

Afrihost.com Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more. From: Charles Lancaster Sent: Sun, 18 Feb 2018 at 15:53 Subject: ClientZone - Support Request : Fixed Wireless Ticket: VIM- ********** 4 I don't think you understand you put me in this position because of your mistake not mine.

I will be cancelling my account and my I have already spoken to my brother and Mother to cancel theirs as well we will be moving to Telkom. I will be taking this up with the ombudsman and hello peter to make sure everyone can see that your mistakes cost us.

I was really hoping that you would of recognized your own mistakes and rectified this but I guess the consumer is the one to suffer. From: Goodman L - Afrihost.com Sent: Sun, 18 Feb 2018 at 14:49 Subject: ClientZone - Support Request : Fixed Wireless Ticket: VIM- ********** 4 Hi Charles,

Afrihost is a reseller of Rain (Fixed Wireless) packages. It is the upstream provider that allocates the data. Afrihost then bills you and create data links which then become your passage to the data allocated by the upstream provider. Even as is now, the incorrectly created data link is active but the allocated data has been used up. That is why you could not use any data until the topup.

The second data link will be locked/removed. We do apologise for the inconvenience caused.

Kind Regards

Goodman L - Afrihost SupportAfrihost.com Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more. From: Charles Lancaster Sent: Sun, 18 Feb 2018 at 14:36 Subject: ClientZone - Support Request : Fixed Wireless Ticket: VIM- ********** 4 Excuse me? How can you apply something and then take it away? I planned on the 440GB. You cant just take it away becasue of a "DEV error" on your side... That is against the consumer act.. Best you get you manager involved ans rectify this form your end..

If I got to Pick 'n Pay and the shelf says 10 for 1KG they cant change it at the till to R20.00... From: Goodman L - Afrihost.com Sent: Sun, 18 Feb 2018 at 08:59 Subject: ClientZone - Support Request : Fixed Wireless Ticket: VIM- ********** 4 Good day Charles,

I trust you are well.

In error, the system created two 220 GB data links for the month of February instead of one. You have used up your 220 GB allocation for the month. Please note that I have escalated to the Dev team to have it removed.

Kind Regards

Goodman L - Afrihost SupportAfrihost.com Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more. From: Charles Lancaster Sent: Sat, 17 Feb 2018 at 15:33 Subject: ClientZone - Support Request : Fixed Wireless Ticket: VIM- ********** 4 Please ficx this I had to load another 20GB From: Charles Lancaster Sent: Sat, 17 Feb 2018 at 15:15 Subject: ClientZone - Support Request : Fixed Wireless Ticket: VIM- ********** 4 Hi Guys,

No t sure what is going on says i am out of data but on my account it says I have 220GB remaining. What is going on??

Helpful (0)

Replies (0)