What "pure internet joy"?? - Disgusting troubleshooting for mail hosting

<p>I've been struggling for more than a week (and approx 8 hours in total) to get my hosted email account working again, all while I cannot send outgoing mail to clients - FOR A WEEK of constant engagement with Afrihost I have nothing to show. DO NOT use them for hosting at any cost, your business' time will be sucked into a black hole trying to fix your problems by going in circles.</p> <p>Below the Afrihost channels I have used to try and solve this:</p> <p> </p> <p>1. Call centre (twice) - First time, the automated voice moved me from number 6 to number 2 in the queue only to send me to number 8 (this after waiting 10 minutes). Second time, it said I would be waiting 5 minutes to get helped, I ended up waiting 12 minutes. It gets better, eventually when someone did help me, the agent (Sandeep) told me that the problem was with my iPhone and with Vodacom and that we cannot fix it while I am on the line as my internet does not work while taking phone calls (all three of these statements were incorrect) after I spent even more time with Vodacom to try and get to the bottom of it and am able to send mail while making phone calls from my other email accounts, which are working means that I can only assume this was just a ploy to get me off the line...</p> <p>2. Live chat - settings they gave me did not work</p> <p>3. Email conversations of about 10 rounds of backwards and forwards. STILL not solved. - these are the individuals that responded - Minisha Sharma, Dipankar C, Nevin Jacob, Jijin Kadiyan, </p> <p> </p> <p>If you have time to waste, deal with these clowns. If you don't rather try someone else.</p> <p> </p> <p>Afrihost, if there is someone competent and really able to help, I would appreciate you solving my problem, as Hello Peter is my last resort... I don't have a big IT department and need to talk to clients urgently. Please can you give me the service you promised and that I signed up for.</p>