What is consumer protection act

I went to afrihost to see whats happening as their Couriers told me my order was cancelled.

The order was placed on the 3rd of October 2017 and Cancelled on the 16th of October 2017. I was only Informed of this by the courier and not out of their own effort. I had to contact them.

At the time of my order, they had a special which included the router for R999.00 and 25GB+25GB a month. The second 25GB was free till November 2018. My order was cancelled due to the fact that I had my fiance receiving the order but the account is on my ID number. I had confirmed with Afrihost that someone other than myself may receive the package with my RICA docs.

No one had contacted me in October to tell me this is the issue so that I may rectify it. Instead they just cancelled the order and kept my R999.00.

Upon going there today to sort it out. I was told I cannot get my free 25GB till November 2018 as the special ended in November 2017 and I must pay an additional R1500.00 for a router that I have already paid for 2 months ago.

I accepted that I would not get my 25GB but insisted that I get my Router at the cost it was when I paid them. The Manager said this cannot be done. I reminded him of the consumer protection act and that it was R999.00 at the time that I bought it and he said they can do nothing on the price I must pay the difference or take my refund.

This is the type of people that we deal with in South Africa and the sad part is they get away with it because we live in a ******* society where our government that should be helping are professionals in practicing *******ion.