1 reviews | Active since Sept 2011
What has happened to Afrihost's service? !?!
I am extremely upset by afrihost. I've had an account with them for ages. Started out with MTN, and then swopped the sim to Afrihost in February this year. Since then it's been a nightmare every time I use my ipad- which is extremely rarely as I have good wifi at work and at home. Called the call centre just now. Consultant says I'm at fault for not activating a service I app**** for in February. I called in at the time, spoke to a consultant. Asked if everything was good. What more should I have done to activate it? I've been paying for it for 6 months- unactivated because the consultant didn't do what he promised. During today's phone call I asked to speak to a supervisor who can help me, and I'm then put on hold for 25 minutes. The atomatic voice at the beginning of the call said the wait time was 1 minute. I waited 30. Then I was put on hold for a further 25. One hour down, a big cell phone bill on the way, and I still haven't spoken to the supervisor! Where's the fantastic customer support I brag about to all my friends? Ridiculous!!!!
We are glad to hear that our Team was able to assist with getting your query resolved over the weekend.
Afrihost Plus+ is intended give each our Clients the maximum benefit from their ADSL and Mobile Data packages, and our Team should be more than capable of assisting you with updating the Benefits if one of your products is cancelled.
We have assigned credit to your account for the period during which you were not receiving the full use of Plus+, you will be able to view the credit in your ClientZone, under the Billing tab, and by selecting Account History.
If you have any questions or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.
We are glad to hear that our Team was able to assist with getting your query resolved over the weekend.
Afrihost Plus+ is intended give each our Clients the maximum benefit from their ADSL and Mobile Data packages, and our Team should be more than capable of assisting you with updating the Benefits if one of your products is cancelled.
We have assigned credit to your account for the period during which you were not receiving the full use of Plus+, you will be able to view the credit in your ClientZone, under the Billing tab, and by selecting Account History.
If you have any questions or queries with regards to the above, you are welcome to contact us directly via ***.
Kind Regards,
The Afrihost Team.