What am I paying for

Last week Friday I looked for assistance theough the whatsapp chat app the consultant took me through various steps. Had to log a call with metrofibre. Metrofibre techicians they said that someone forgot to activate me after line upgrades. I had to active again. Today 6 days later my network suddenly drops we go through steps resets consultant advise my router’s signal is broken. I would have to take it to a computer store and possibly buy a new one .don’t even think the router is 2 years old. And I am still paying monthly for afrihost and currently I can’t use the service due to broken equipment 6 days after a error caused by metofibre