what a nice job they have just copy and paste

what a nice job they have just copy and paste my adsl breaking off for few hours.and I try everything to test and wont help.then I wrote on ClientZone for support.and they reply me in flash. just copy and paste not even check.

what they reply me Good Evening,

I trust that you are well :-)

We hope that by using the process of elimination we are able to find the cause of the Intermittent

connectivity issue which you are experiencing.

a.) Please disconnect all equipment from the router: including wireless printers, tablets, cell phones, gaming devices etc..

b.) Disable the wireless completely on the router and connect directly with cable to your PC. (Test with just one PC connected directly to the cable) Leave only the router connected for an hour. If that is stable begin to add on 1 device every 30 minutes to see which device is causing the disconnection.

1. Router/Modem If the front-facing LED lights are solid and flashing green, in general terms this means that the device is working well. If it flashes Red, please contact us for further diagnostics.

Here are three ways to test your router so as to verify if it is functioning well :

1.1. Take the router to the store at which you purchased it, and ask them to test it for you (there is no fee for this).

1.2. Swap your current router with a router which is known to be functioning properly.

1.3 Take your router to a family member/friends home and test it there.

It is also important to check your micro filters by:

2. Filters Ensure that all filters have not been accidentally moved or disconnected. Filters generally don't need replacement, however to test them, disconnect the phone lines one at a time to see if the problem persists. If so, replace the filter/s.

Unplugging everything from your telephone line and connect your router directly to your master telephone socket .

If this rectifies the problem, then something which you had unplugged, was the cause. Find it by reconnecting your devices systematically and checking for problems after each one.

If this doesn't fix the problem, try another micro filter.

3. Weather If your intermittent ADSL connectivity began shortly after poor weather (heavy rains, hail, etc). If normal wear and tear corroded, or weather damaged the wiring is suspected, you may want to check for dilapidated telephone wires in the exposed areas outside of your home.

4.Hardware Viruses, Trojans and operating system updates can change the configuration of your operating system.

You can download Super Anti Spyware( there is a free version available). Install it on the PC , perform an update and then a complete scan on the PC’s to remove viruses) .

5. Frequency emitting devices. A high tech alarm system, electric fencing, cordless phones ,wireless devices or any other frequency emitting device which may be near your network can cause intermittent connectivity. Change the frequency of these devices if you suspect this.

Should you require any further assistance please do not hesitate to contact us, have a great day further.

Kind Regards

Nyakallo M - Afrihost SupportAfrihost.com Pure Internet Joy!

Please visit your Afrihost Client Zone, https://clientzone.afrihost.com to activate your account, update your details, make changes to your account and packages and much much more. Afrihost - Pure Internet Joy!