What a disgrace and disappointment

Their Service has been so terrible of late that I cancelled by Fibre package with them. Thanks for continuing to waste my time and for employing a putrid bunch of support and accounts staff. My Internet at home has been disrupted since Friday the 5th Dec and it only got Resolved yesterday after waiting way too much of my time with your service engineers on whatsapp. out of 4 engineers that I was in touch with, only 1 was helpful and that assistance related to how i go about cancelling my contract with you. You accounts and retention team hasn't rep**** to 3 of my mails since engaging with me yesterday morning. Whoever owns this company needs to get their heads checked as you will be losing more business in the coming days. Thanks for absolutely nothing.