Well done one person who cares

Excellent Service from Prudence – Afrihost Escalation Team

We recently purchased a new package from Afrihost. Unfortunately, after only 2–3 days, our internet speed dropped significantly and became extremely slow.

I contacted the Afrihost call centre, and the issue was escalated to a consultant. I am usually the first person to speak up when I receive poor service, but I also believe it is important to recognize and acknowledge excellent service when someone genuinely goes above and beyond.

I would therefore like to take the time to give a special thank you to Prudence from the DSL Lines / LTE Consultant Escalation Team.

Prudence went out of her way to investigate my issue thoroughly. What really stood out to me was her dedication , she even responded to emails outside normal business hours, and it was clear that she had put a great deal of effort into investigating the problem and finding a solution.

Most importantly, she did not simply give up or pass the problem along. She continued working on the matter and did everything within her power to get the speed issue addressed.

While my initial experience with the service was frustrating, the dedication and professionalism shown by Prudence completely deserve recognition.

Well done, Prudence, and thank you for your commitment, patience and excellent customer service. It is employees like you who make a real difference and restore a customer's confidence in a company.

Afrihost should be proud to have someone like you on their team.