We cannot help you any further, it’s not our fault

Even after Afrihost has been voted best ISP in South Africa, I am am horrified by their service I have received: I have many services running with Afrihost. If they run, thats great, but when they give error’s , the help you get is very limited, and the buck get’s passed as regularly as possible.

As an example, the unlimited data deal on an MTN simcard has now twice stopped working. Tje technical advisors informs you that a call must be made in the simcard once a month otherwise MTN will recycle the phone number. Can you see a problem with this? It’s a data only simcard, in a router, and in no documentation anywhere is it mentioned that a call must be made once a month with the simcard? The net result being that a new simcard must be purchased and registered. Is this really a service? Their defence is that it is an MtN problem and not theirs. And that I have to take it up with MTN, although all my money goes toe Afrihost. No responsibility taken, and the customer loses all the time. It’s time to move to a new ISP