Warranty Claim on Router goes south due to incompetence

I have been trying to get a new router from you since last week after the second time it was return as faulty, extremely slow download speeds. the Router in question was sent to you as faulty. I received it without any fault report or details as to what was repaired. I set it up that evening and to my dismay the router was still not downloading at the correct speed (50Mbps). I got hold of tech support who tried to reslove my issue. After a few hours of trying different options/settings the router was deemed to be faulty. So I sent it back again, the manager said I should get a new router on Monday teh 27th Feb. No details from the 21st until sunday, when I was asked via email "have you received your router" to which I rep**** No. Come Monday, I expected delivery....(Crickets) I asked for a callback and the operator said it had already been delivered. Why? where? and Who has my router? F#$!$@!#$

I was told that you would investigate and Jessica/Sebalo both app**** escalations today. But your warehouse is unresponsive, I find this unacceptable. Your repair staff look like complete idiots as they cannot repair the router and just send it back faulty..... I then can't get the warranty replacement..... Now it comes down to the fact you owe me a router, you can't tell me when I can expect it. Nobody can get things sorted for me. Sorry Afrihost you were in my good books, but you really didn't bring your A game this time. I hope and pray that you can get my router to me tomorrow, Wenesday 01 March 2023, but I guess this is impossible because you guys can't get your act together. You are becoming like Supersonic.