Waiting for someone to answer the phone

This has got to be THE most useless service provider on the planet. They have hosted our website and mail server for the last 10 years or so. They started out well and have been on a steady decline ever since, offering free data when they mess up and to retaining their clients. I have emailed Gian the CEO numerous times to complain about his useless company and I never get a reply. I decided to go with Telkom for my fibre line, as Afrihost had dreadful packages available. My office has just now received more than 2000 already delivered emails to our inboxes, cluttering up already huge pst files. I am trying to get hold of them, however their so called "Live Chat" is offline, every department!!!! I have now been on the phone trying to contact support and it has been almost 15 minutes, enough already. I will transfer my domain to Telkom TODAY, far better service from them.