waiting for service

Using afrihost for my business both my hosting as well as the mobile data means that as long as i am not connected im not making money. I had to upgrade my ipad and needed a Nano simcard, after a rather condusing chat with a consultant i managed to get the information i needed and requested the new package that was needed. I received my simcard some time later, after dealing with the worlds most *********** courier company in the world, and it hasnt worked even after many messages and calls.