LS
Lillian S

1 reviews | Active since Aug 2013

10 Sept 2015, 14:05

waiting and waiting and waiting

Money was taken off my account on Saturday and its Wednesday afternoon and I am still waiting for my Wifi unit and bundles. <br> Payment take 72 hours to clear. What is the long wait. When phoning I get told its not Cleared... that is not my issue if they have a delay with the bank or the people processing monies. The monies has left my account 5 days ago.<br> have heard nothing but good about Afrihost. I totally disagree!!!<br> I have read the terms and condition and on signing up I get told 3 to five working days, When I phoned today I get told 5 working dayS or more. I WORK IN AN ACCOUNTS DEPARTMENT AND THE BANK TELLS ME all THE TIME. payments FROM ONE BANK TO ANOTHER TAKE 24 TO 48 HOURS... NOT FIVE OR MORE DAYS!!!<br> Totally PATHETIC IF YOU ASK ME

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Replies (1)
Afrihost.com
Afrihost.com's reply10 Sept 2015, 15:47
Official
Hello LillianSaunders,

Sorry to hear about the poor experience with us.
We've reviewed your account, and after the initial payment failure, a new debit was submitted - it's standard for this to take between 5 and 7 business days to clear, which is today.

The order will be completed soon.

Regards
The Afrihost team.