Waiting almost two months for Refund!

I have had the most horrific experience with Afrihost. After spending almost two weeks in December on the phone, over emails and through Facebook trying to resolve a billing issue where I was overcharged I was finally told that my refund would be processed on the 16th December. I waited four days and noticed that no payment had been made. I followed up on Facebook and was told that the refund would be processed and that I just had to wait. On the 5th February I was told by the community manager that the refund was being processed and that it had been marked as urgent. Now I had been told this before, so I asked for an email confirming that the refund was being processed and that proof of payment was sent by close of business - neither of these requests were acknowledged, I was just told on Facebook that the refund would be made. After waiting so long for the refund I decided enough was enough and that I had to chat to the account manager. After waiting on the line for 20 minutes I finally got through to her, only to be told that there was no refund showing, that she would have to look into it and that regardless of what any other staff member had said, Afrihost would not be held liable for what their staff communicated to clients. She said that she would get back to me the following day. After more intense discussion where I tried to make her understand what I had been through of the last few weeks she promptly put the phone down on me - it's now the 8th February, I have not heard a peep from Wendy, I have not been refunded. The question is, after multiple people in your organization have communicated by mail and on Facebook messenger that the refund is being processed, will I finally be paid?