KM
Kyle M
1 reviews | Active since May 2014
03 Feb 2015, 11:58
Waiting a week for a response to over billing!
Last week I received my invoice for my payments due on the 1 February 2015 to Afrihost. By my calculations it should have been R244, however, the invoice was for R343. I emailed the customer/account services on the 29 January to query the amount before the debit order went off. To date I have had NO response from anyone at Afrihost and on the 2 February my account was debited with over R400! I have messaged on numerous occasions and still have not had a single response from them. Time has come to cancel my data package with them.
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Afrihost.com's replyOfficial
03 Feb 2015, 13:11Hello Noah12,
We apologise for the problem you are having with the billing.
We have tried to contact you to explain. It looks as though a second Afrihost Plus account may have been activated on your account in error on 31 December. We have cancelled that account. This was the cause of the additional R99.
You were invoiced prorata for the first Afrihost Plus account on 12 January, this was added to your monthly billing for standard package as well the full price for the first Afrihost Plus account. We have credited the charge for the second Afrihost Plus account.
If you have any questions, feel free to message us at ***
Regards
The Afrihost Team
We apologise for the problem you are having with the billing.
We have tried to contact you to explain. It looks as though a second Afrihost Plus account may have been activated on your account in error on 31 December. We have cancelled that account. This was the cause of the additional R99.
You were invoiced prorata for the first Afrihost Plus account on 12 January, this was added to your monthly billing for standard package as well the full price for the first Afrihost Plus account. We have credited the charge for the second Afrihost Plus account.
If you have any questions, feel free to message us at ***
Regards
The Afrihost Team
Afrihost.com's reply03 Feb 2015, 13:11
Official
Hello Noah12,
We apologise for the problem you are having with the billing.
We have tried to contact you to explain. It looks as though a second Afrihost Plus account may have been activated on your account in error on 31 December. We have cancelled that account. This was the cause of the additional R99.
You were invoiced prorata for the first Afrihost Plus account on 12 January, this was added to your monthly billing for standard package as well the full price for the first Afrihost Plus account. We have credited the charge for the second Afrihost Plus account.
If you have any questions, feel free to message us at ***
Regards
The Afrihost Team
We apologise for the problem you are having with the billing.
We have tried to contact you to explain. It looks as though a second Afrihost Plus account may have been activated on your account in error on 31 December. We have cancelled that account. This was the cause of the additional R99.
You were invoiced prorata for the first Afrihost Plus account on 12 January, this was added to your monthly billing for standard package as well the full price for the first Afrihost Plus account. We have credited the charge for the second Afrihost Plus account.
If you have any questions, feel free to message us at ***
Regards
The Afrihost Team