Waited 5 months for fibre connection!!

<p>In February 2017 i ordered for fibre based on the availability map on Afrihost. 2 weeks later, i found myself running around for feedback as the service provider did not contact me. Then i found out that the map was not updated and my area is still to go live. Instead of Afrihost talking to the fibre provider i was trying to organize with them. Never got any feedback from TT connect about installation and took this up with Afrihost. apart from saying sorry, nothing was done. Then i moved to a place that already has a fibre box in the house. from the 14th July i have been tossed around from one rude support team to another who keeps 'escalating' the issue of just connecting the router to the box that is existing. Afrihost keeps telling me that fibre is not live in the complex despite me saying that i have a box from Metro Fibre in the house. This rude Afrihost lady told me that i as the client need to find a VT number and call Afrihost back and then they can take it up with the fibre provider. Another Afrihost support staff told me to call Metro fibre. Calling them, the lady said that I as a client should not be calling them at all. Needless to say, despite being willing to pay R750 pm for fibre (which seems to exist in the house), i am still running around like a headless chicken doing all the work that Afrihost should ideally be doing for their client.</p> <p>Terrible service, have no customer relationship and frankly i think some of the people in the support team should be retrained.</p> <p> </p>