Waited 1.5 months for Afrihost to get my fibre line connected, and still counting...

I received my new router from Afrihost on 9 December 2019 and have been on the phone to someone from Afrihost everday since then (except Christmas and New Years) trying to establish a connection with an existing Vuma box in my unit. Every day I have to request for a Call Me Back, I have to speak to a new person and have to explain my issues again from scratch. No once calls me back when they say they will with feedback and everytime I have requested an email confirming our discussion so I have some sort of papertrail I can follow up with, I haven't received anything. Many times I have been told that things have been captured or submitted incorrectly by someone from Afrihost so I have to start over again. Never have I ever experienced such deplorable service from an ISP. And I'm still waiting for connectivity. It's been 1.5 months.