JM
Jean-Pierre Maree
1 reviews | Active since Mar 2015
26 Mar 2015, 17:17
Wait for billing run to transfer domain.
I have been told in no uncertain terms that we can not have our domain transferred from [URL Removed] to a new service provider until the 5th of the new month after their billing run has been completed.<br> <br> We have paid the hosting for the year in advance, so in actual fact [URL Removed] will owe us money after the transfer.<br> <br> Why can we not have this process completed and be done with it?
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Afrihost.com's replyOfficial
27 Mar 2015, 08:09Hello JPMaree69,
We apologise for any inconvenience caused.
As per our Terms and Conditions, we request that any changes or cancellations be made before the 25th of the month before our billing run begins. Due to our billing run beginning on the 25th, we are not able to make any changes on the system.
You will be able to transfer the site after our billing run has been completed.
We apologise for the inconvenience this may have caused you but all cancellation requests have to be made before the 25th of the month. You can cancel in ClientZone.
Regards
The Afrihost Team
We apologise for any inconvenience caused.
As per our Terms and Conditions, we request that any changes or cancellations be made before the 25th of the month before our billing run begins. Due to our billing run beginning on the 25th, we are not able to make any changes on the system.
You will be able to transfer the site after our billing run has been completed.
We apologise for the inconvenience this may have caused you but all cancellation requests have to be made before the 25th of the month. You can cancel in ClientZone.
Regards
The Afrihost Team
Afrihost.com's reply27 Mar 2015, 08:09
Official
Hello JPMaree69,
We apologise for any inconvenience caused.
As per our Terms and Conditions, we request that any changes or cancellations be made before the 25th of the month before our billing run begins. Due to our billing run beginning on the 25th, we are not able to make any changes on the system.
You will be able to transfer the site after our billing run has been completed.
We apologise for the inconvenience this may have caused you but all cancellation requests have to be made before the 25th of the month. You can cancel in ClientZone.
Regards
The Afrihost Team
We apologise for any inconvenience caused.
As per our Terms and Conditions, we request that any changes or cancellations be made before the 25th of the month before our billing run begins. Due to our billing run beginning on the 25th, we are not able to make any changes on the system.
You will be able to transfer the site after our billing run has been completed.
We apologise for the inconvenience this may have caused you but all cancellation requests have to be made before the 25th of the month. You can cancel in ClientZone.
Regards
The Afrihost Team