Vumatel Service via Vodacom appalling

I received an SMS as follows " Good day, There will be scheduled fibre maintenance in your area [Thornhill Manor Retirement Village] from 23 February 2022 to 24 February 2022. We apologise for any inconvenience this may cause. Kind regards, The Vuma Team" I phoned Vodacom our service provider (why I cant phone Vumatel direct escapes me?) I spoke to the call center on the 25th February in the morning and the afternoon to find out why we have not been reconnected. They said they will log a call. I phoned the call center today 26th February with my reference number that I was given on the 25th. They said the technical team do not work on the weekend. So now I wait until Monday, which will then be 6 days without connectivity. I am so disappointed with the service.