Vumatel and afrihost put service delivery

I am reporting on both afrihost and vumatel.

I want it to be known that automated services don't give better service. I'm human, I want a real human with empathy and common sense to deal with my issue.

I app**** for a relocation of my Fibre in July as I was to be moving into my new home in September. This gave both companies a full month for installation of necessary, and a smooth relocation. You'd think.... but no. What I got was a call from vumatel on 22nd August, and then nothing more. In the day of my move I received another call from vumatel saying afrihost had cancelled my Fibre and they were asking why. I explained that I wasn't cancelling, just relocation. After that silence again, and no Fibre atwith home.

I contacted afrihost who then told me that the two addresses didn't match.... this they could have done a month prior!!! But no contact unless I contact them. I explained that the addresses were in fact the same as the complex was on the corner with access from both roads.

I received some AI generated apology from afrihost, no resolution, and a request to rate their service. I rated them poorly because I still don't have wifi.

Then still nothing. The clientzone requires a number because there is, of fact, an installation at the new house. However, the box has been glued to the wall and the number is on the back. According to gemini, vumatel have the number of the box for every installation but everyone is waiting for me to find it?? I reached out to the vumatel person who has contacted me on 22 July because he used his personal number. He got vumatel to call me again, where they promised a technician would call me, check the installed box and if have my wifi within 24 hours. I still have nothing and now both organizations appear to be ghosting me.