VumaReach fibre service down after package upgrade

I have been a long standing client of Afrihost. I chose Afrihost to register my email domain and they have always impressed me with such efficient and exceptional service. Even though on several occasions a debit order wasn't processed because I defaulted, they continued to deliver exceptional services. I Always held Afrihost in the highest regard and would refer both friends and family to consider using their services.

However on Wednesday 26 Jan 2022 at approximately 18h30, I upgraded my Vumareach fibre package from the 20mbps download to 40mbps download. In addition there was an option for the upgrade to take immediate effect which I choose. I logged off ClientZone. About a a half an hour later I had noticed that my mobile and laptop lost the router signal. I logged back onto ClientZone checked if the upgrade was approved and indeed it was. It is now Friday 28 Jan 2022, 15h20 and yet has my connection been restored, even after logging numerous attempts via the WhatsApp and "Call me Back" service. In addition both "technicians" on the call back service advised me that they have escalated the query and they will keep me informed of the progress made to resolve my query. To date I have not received a call, SMS or email.

On the WhatsApp service I engaged with following employees Mpho B, Carol K, Kamohelo M and Mandla S. I received a call from the "call me back" service, I cant recall his name, who promised to escalate the query. I then received another call from Percy and he also promised to escalate query. Its almost 48hrs since I have had no signal from the router and not a single form off correspondence from Afrihost. Please help.