Voip line with afriGHOST

I’ve been with Afrihost for years and mostly my experience has been good until 21 June 2023 that is.

I have a voip line with Afrihost (subcontracted to Telviva I believe) and while on a call on 21 June 2023 at 10:50 the call got cut and I was unable to place another call. At 11:19 I get a text that there is a voip outage and I leave it at that.

The next day I try and make a call again and I get a message that my credit is depleted. Now I only use that line in extreme situations as most people whatsapp call nowadays. So at the time of my call on 21 June I had over R300 of credit which have been there for over a year.

My call log with Afrihost suddenly shows that I’ve been on an 8 hour call on 21 June 2023 which firstly is unheard of for anyone who is busy.

Since 22 June I’ve been struggling to get the matter resolved with Afrihost. I’ve been taken in circles and it’s now to the point where each time I speak to someone I am being told I have been on a call 8 hours when my own phone logs shows I’ve been on the call 15 minutes and the fact is there that there was a voip outage so how could I be on a call!

The worst part is the patronising agents I’ve been forced to deal with! It’s pathetic!