VERY UNHAPPY____________BAD Customer Service

my account was due today and my fibre line is also suspended cause the system did not deduct any auto payment....so I Have made an immediate payment on the portal today and the money was deducted from my account... so the time now on this is 17:26pm and my line is still suspenended......and accounts after sending emails and contacted them no one called me back or responded to my comms...BAD SERVICE if i may say...... now 17:29 pm I must wait another day so that they comeback to me......i did my dues and my account is paid on time.....now I have to to the leg work as customer to get my line active and wait on 7 - 14 working days for refund where hell must i get money again so that they can cause another mess ...what **** is this?????