Very stupid replies, dont want to take any blame

i am on a 4mb capped account not business so since the start of this month i don't get any speeds out of my line 0-30kbps and every night at 22:30 the speed comes back to maximum. If you change accounts to Web Africa then everything is working fine all day except my Afrihost account<br> <br> So i mailed them asking if there is anything wrong they said no so mailed again gave them all the results and tests on the tests everything is fine no problems no they blame telkom they say the exchange is to congested. So i ask them why a other account is working fine it must still run through the same exchange this it the answer.<br> <br> * I have thoroughly studied the test results which you have provided me, I have even submitted the results to our senior team for further investigation and they all concur. The speed test results, as well as packet loss comparison, between your Afrihost account as well as the WebAfrica account which I provided, are exactly the same. Bear in mind that the reason I chose webafrica is that they use a completely different backbone from us. We router our traffic through the MTN backbone, and webafrica through IS.<br> <br> This is total bs and i am paying for something i don't even get