Very Slow Service

<p>The website makes the process sound very easy however I have had extreme difficulty in getting Afrihost to assist with setup which isn' as smooth as described on the website . I have had to call myself numerous times to follow up on action as they have not proactively communicated anything regarding my order.</p> <p>Problems:</p> <p>1) Ordering of Router- Delayed due to lack of stock. This was only communicated once I followed up myself . No one called to setup a delivery time beforehand when delivery finally happened and the parcel had to be left with security since no one was home.</p> <p>2) Installation- No one from Metrofibre called to arrange installation time ahead of day they arrived, luckily my helper was home top open for the installer.</p> <p>3) Configuring the router- This has not worked and I have spoken to two support agents from the callcentre . The configuration wasnt working as per normal as the internet browser page keeps consistently saying 'page cannot be reached'. I have sent pictues of the router and CPE/U devices and still Afrihost has not commited to sending someone to fix this problem. They keep saying I must configure the router but this first step isn't working.</p> <p> </p> <p>Order was placed 20.04.2017...over a month later , one router and CPE unit later....I still don'thave fibre.</p>