Very Poor Service Delivery and Customer Experience

I am writing this review to express my complete dissatisfaction with their lack service delivery. As a new customer wanting to sign up for a Fibre package, I would have thought they would be eager to help but I have been waiting since the 2 January for my package to be activated and still nothing. I can't believe that I have had to email them everytime for an update. The previous owner had a package and sent a cancellation request to them on the 1 January already and still the line is activated on their name. They asked me to send proof of address and then it will be sorted but even after I sent proof of address, nothing was activated. I really thought this fibre line would be activated already. If this is my experience with them before the line gets activated, how horrible will my experience be when I am with them 👎👎👎👎👎👎😔😔😔😔😔😠😠😠😠😠