Very poor service

My internet was disconnected according to Afrihost card was declined contact your bank. I contacted afrihost via whatsapp waited for over 40 minutes then called the numbers available. I had to update my card details. I used two different bank accounts but the consultant could not make the payment. He then referred me to fibre as he couldn't assist me. I then got a call from lisenso (under correction) who requested I must call my bank to sort it out. I was now upset as its over an hour and I must call my bank when every other debit order has gone through successfully. He was talking about suspending the account etc and while talking he says it seems that payment has gone through. Your whatsapp line should be closed as it takes forever waiting for a machine to respond. Why must we make payments via payfast. Afrihost should be having their own debit order facility